Returns Policy
Once you have paid a deposit, you have a 14-day cooling off period in which to change your mind – this can be for any reason, and you will be refunded the full amount you paid to us. If the order has already been delivered the customer is liable for the delivery and restocking & packaging cost of the product. All deposits are non-refundable once the cooling off period of 14 days has elapsed.
You can return goods you have ordered from us for any reason at any time within 7 days of receipt for a full refund or exchange. The costs of returning goods to us shall be borne by you.
If you wish to return goods, you must contact us by e-mail at sales@poolspasuk.co.uk quoting your order number and the item(s) you would like to return and the reason.
Upon receipt of the goods we will give you a full refund of the amount paid, or an exchange credit if required. The amount refunded will less any debit or credit fees accrued during the purchase.
The rights to return the goods to us will not apply if:
- any product(s) has been used
- any product(s) that have been made specifically for the customer
- any product(s) that have been customised specifically for the customer
If a refund is requested as a result of non-delivery due to poor access at the delivery address, the cost of delivery to and from the delivery location to our premises will be liable to the customer.
None of the provisions contained in this section affect your statutory rights as a consumer.